Legal
Privacy Policy
How we collect, use, and protect your personal information when you visit or purchase from celeso.co.
Contact
If you have questions about our privacy practices or would like to make a complaint, please contact us at support@celeso.co or via our Contact Us page.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as "Personal Information".
Device Information
Purpose
To load the Site accurately and perform analytics to optimise our Site.
Source
Collected automatically via cookies, log files, web beacons, tags, or pixels.
Shared with
Our processor Shopify.
Data collected
Browser version, IP address, time zone, cookie information, pages/products viewed, search terms, and site interaction data.
Order Information
Purpose
To fulfil orders, process payments, arrange shipping, provide confirmations, communicate with you, screen for fraud, and provide relevant product information.
Source
Collected from you.
Shared with
Our processor Shopify.
Data collected
Name, billing address, shipping address, payment information, email address, and phone number.
Customer Support Information
Purpose
To provide customer support.
Source
Collected from you.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@celeso.co to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We use Google Analytics to understand how customers use the Site. You can read more about how Google uses your data at google.com/policies/privacy and opt out at tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, purchases, and ad interactions with our advertising partners, sometimes through cookies or similar technologies. We also use Shopify Audiences to show ads on other websites to buyers who may be interested in our products.
Opt out of targeted advertising:
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilment, and keeping you up to date on new products, services, and offers.
Lawful Basis (GDPR)
If you are a resident of the European Economic Area, we process your personal information under the following lawful bases: your consent, performance of contract, compliance with legal obligations, protection of vital interests, tasks carried out in the public interest, and our legitimate interests which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, see the "Your Rights" section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making when it has a legal effect on you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud, including temporary blacklisting of IP addresses associated with repeated failed transactions (persists for a small number of hours) and temporary blacklisting of credit cards associated with those IP addresses (persists for a small number of days).
Your Rights
GDPR (EEA Residents)
You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us. Your Personal Information is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information, see Shopify's GDPR Whitepaper.
CCPA (California Residents)
You have the right to access the Personal Information we hold about you (the "Right to Know"), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights or to designate an authorised agent, please contact us.
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and content cookies to optimise your experience and provide our services.
Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted, typically between 30 minutes and two years. You can control cookies through your browser settings. For more information, visit allaboutcookies.org.
Cookies Necessary for Store Function
| Name | Function | Duration |
|---|---|---|
| _ab | Access to admin | 2y |
| _secure_session_id | Storefront navigation | 24h |
| _shopify_country | Checkout | Session |
| _shopify_m | Customer privacy settings | 1y |
| _shopify_tm | Customer privacy settings | 30min |
| _shopify_tw | Customer privacy settings | 2w |
| _storefront_u | Account info updates | 1min |
| _tracking_consent | Tracking preferences | 1y |
| cart | Shopping cart | 2w |
| cart_currency | Shopping cart | 2w |
| checkout | Checkout | 4w |
| checkout_token | Checkout | 1y |
| secure_customer_sig | Customer login | 20y |
| shopify_pay | Checkout | 1y |
| storefront_digest | Customer login | 2y |
Reporting & Analytics Cookies
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages | 2w |
| _orig_referrer | Track landing pages | 2w |
| _s | Shopify analytics | 30min |
| _shopify_s | Shopify analytics | 30min |
| _shopify_sa_p | Marketing & referrals | 30min |
| _shopify_sa_t | Marketing & referrals | 30min |
| _shopify_y | Shopify analytics | 1y |
| _shopify_ga | Shopify & Google Analytics | Session |
Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us at support@celeso.co or via our Contact Us page.
Questions about your data?
We are happy to help with any privacy-related enquiries.
Contact us